You can manually fetch your roster via direct crew portal access to fetch your roster. This can be done to upload your current roster if the fetch didn't work or if you want to upload historic rosters.
How to manually upload your roster in the app:
- Go to the menu more (on the bottom right)
- Tap on Crew Portal Login
- Enter your credentials and login
- Navigate to your roster
- Wait until your roster is on the screen and press the SAVE button in the top right corner. This will then upload your roster.
If you want to manually upload your roster through the website please read this article: https://rosterbuster.zendesk.com/hc/en-us/articles/115001146310-Manual-Roster-Upload-on-Web
If you experience problems downloading your roster please contact our support team.